At mrcoin, your privacy is more than a legal obligation — it is a responsibility we take seriously in every aspect of our platform's operations. This document clearly explains how we collect, use, store and protect your personal information.
The foundation of how mrcoin handles every piece of information you entrust to us.
All data transmitted between your device and mrcoin's servers is protected by 256-bit SSL encryption — the same security standard used by leading financial institutions worldwide, including banks in Malaysia.
MrCoin has never and will never sell, rent, or share members' personal data with any third party for marketing or commercial purposes without your explicit prior consent.
Your personal data is stored in a server environment protected by multi-layered access controls, advanced firewalls, and a security monitoring system that operates continuously around the clock.
As a MrCoin member, you have the full right to review the personal data we hold about you, request corrections to any inaccurate information, and, under certain circumstances, request the deletion of your data from our systems.
MrCoin only collects data that is strictly necessary for the stated purposes — registration, identity verification, payment processing, and legal compliance. No data is collected without a clear and legitimate purpose.
Mrcoin's Privacy Policy is written in plain, easy-to-understand language — not complex legal jargon. We believe every Malaysian player deserves to fully understand how their data is handled.
This Privacy Policy explains how MrCoin collects and uses your information when you use our platform. By registering or using MrCoin's services, you agree to the data collection and usage practices described in this document. If you have any questions, contact us at support@mrcoin.best.
MrCoin, operating under the domain mrcoin.best, is an online casino entertainment platform serving Malaysian players. We understand that your trust is the most valuable asset you place in us, and that trust begins with how we handle your personal information.
This Privacy Policy applies to all information collected by MrCoin through its website, mobile app, customer support services, and all other interactions between you and our platform. It outlines the types of data we collect, why we need it, how we store and protect it, and the rights you hold in relation to that data.
This Policy is written in English so that every Malaysian player can read and understand it clearly, without needing to translate or look up difficult technical terms. In the event of any discrepancy between the English version and a translation in another language (if any), the English version shall prevail.
This Privacy Policy covers all MrCoin services, including account registration, deposits and withdrawals via Touch 'n Go eWallet, GrabPay, DuitNow, FPX and other methods, slots, live casino, table games, Sports Betting, the VIP Rewards programme, promotions, and all customer support communications.
MrCoin collects several categories of information depending on how you interact with our platform. Below is an overview of the data we may collect:
Full name, date of birth, identification card number, gender and residential information.
Malaysian phone number, email address and mailing address where applicable.
Payment methods used (Touch 'n Go, GrabPay, DuitNow, FPX), deposit and withdrawal records in RM.
Slots history, Live Casino, table games, Sports Betting, wins and losses.
IP address, device type, operating system, web browser and login session information.
Live chat conversation records, support tickets, emails, and feedback you submit to us.
We only collect data that is strictly necessary for legitimate purposes. You can rest assured that no information is gathered beyond what is needed to operate this platform.
MrCoin collects your information through several distinct channels throughout your interactions with our platform:
MrCoin uses the data collected for the following purposes, all of which are necessary for the platform's operation and to deliver quality service to you:
Mrcoin may send you notifications about promotions, bonuses and new offers. You can opt out of marketing communications at any time by updating your notification preferences in your account settings or by contacting our support team. Important notifications relating to your account and transactions cannot be disabled as they form part of our core service.
MrCoin does not sell or rent your personal data to any party. However, there are limited situations where we need to share information with certain parties to keep the platform functioning properly:
In all of the above cases, data sharing is carried out on a minimum-necessity basis — only the information strictly required for the specific purpose is shared, not your entire data profile.
MrCoin continuously invests in its security infrastructure to ensure your personal data is always protected against unauthorised access, loss, destruction, or accidental disclosure.
The technical security measures we have implemented include:
Your personal data will be retained for as long as your account remains active with MrCoin. Following account closure, we may be required to retain certain records for a period defined by applicable legal obligations relating to financial compliance and anti-money laundering. Once the mandatory retention period has lapsed, your data will be securely deleted in accordance with established procedures.
Mrcoin uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and improve platform functionality.
Table of cookie types used by MrCoin:
| Cookie Types | Purpose | Duration | Status |
|---|---|---|---|
| Session Cookies | Keeping you logged in during an active session | Until the browser is closed | |
| Authentication Cookies | Verifying your identity for account security | 30 days | |
| Optional Cookies | Remembering your language settings and display preferences | 1 year | |
| Analytics Cookies | Analysing usage patterns to improve the platform | 6 months | |
| Security Cookies | Detecting suspicious activity and preventing fraud | 1 year |
You can control or delete cookies through your web browser settings. Please note, however, that deleting or blocking mandatory cookies may affect the functionality of the mrcoin platform and your overall gaming experience.
As a MrCoin member and an individual who has entrusted your data to us, you hold the following rights, which we take seriously and are committed to upholding:
You may request a copy of the personal data MrCoin holds about you. We will provide this information in a readable format within a reasonable timeframe once the request has been verified.
If you find that the personal data we hold is inaccurate or incomplete, you have the right to request a correction. Basic data updates such as phone number and email address can be done directly through your account settings.
Under certain circumstances, you may request the deletion of your personal data. Such requests are subject to our obligation to retain certain records for legal compliance purposes related to financial operations.
You may request that we restrict how we process your data in certain situations — for example, while you are disputing the accuracy of your data or awaiting the outcome of an appeal regarding its use.
You may object to the processing of your data for direct marketing purposes at any time. We will cease processing your data for that purpose immediately upon receiving your request.
You have the right to receive your personal data in a structured, machine-readable format so that you may transfer it to another data controller should you choose to do so.
To exercise any of the above rights, contact the MrCoin support team via live chat or email at support@mrcoin.best. We will process your request within 30 business days and may require identity verification before implementing any changes to protect the security of your account.
MrCoin is a platform dedicated exclusively to adults aged 18 years and above only. We do not knowingly collect any personal data from individuals under the age of 18.
If we find that we have collected personal data from an individual under the age of 18, we will take the following steps immediately:
Parents and guardians who suspect their child may have registered or used the mrcoin platform without authorisation are urged to contact us immediately at support@mrcoin.best so that appropriate action can be taken.
We strongly encourage all parents and guardians to use parental control software and ensure their children do not have access to devices used to access online gambling platforms. Protecting minors is a shared responsibility between the platform and the family.
The MrCoin platform may contain links or integrations to third-party services such as payment processors (Touch 'n Go, GrabPay, DuitNow, FPX) and game providers. When you follow these links or interact with those third-party services, MrCoin's Privacy Policy does not apply to those interactions.
Each third-party service associated with the mrcoin platform has its own privacy policy governing how they handle your data. mrcoin is not responsible for the privacy practices or content of those third-party websites.
We recommend that you read and understand the privacy policy of each third-party service you use in connection with your MrCoin account, particularly the payment processors you choose for deposit and withdrawal transactions in MYR.
MrCoin reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or updates to the services we provide.
When significant changes are made to this Privacy Policy, we will:
Your continued use of the MrCoin platform after any changes to this Privacy Policy take effect constitutes your acceptance of the updated policy. It is your responsibility to review this page periodically to stay informed of our latest practices regarding the handling of your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or how MrCoin handles your personal data, please reach out to us through the following channels:
Our team will endeavour to respond to all privacy-related enquiries within 5 business days. For more complex requests such as data access or deletion requests, processing may take up to 30 business days.
We take every privacy-related enquiry and complaint seriously. mrcoin is committed to ensuring that every member — from Kuala Lumpur to Kota Bharu, from Ipoh to Johor Bahru — feels safe and confident that their personal data is in responsible hands.
Protecting your data and ensuring you play responsibly are two complementary aspects of mrcoin's approach to member safety.
Read the Responsible Gaming GuideAll your personal and financial information is protected with 256-bit SSL encryption at all times.
Mrcoin does not share your data with third parties for marketing purposes without your consent.
Data access, correction, and deletion requests are handled transparently and within the stipulated timeframe.
Mrcoin's security systems are audited regularly to ensure data protection remains up to date.
The most frequently asked questions by Malaysian players regarding privacy and data protection at MrCoin.
With a transparent Privacy Policy and industry-grade security measures in place, you can enjoy your MrCoin experience with full confidence that your personal information is always protected. Register for free today.
This platform is for adults aged 18 and above only. Please play responsibly.